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October 27, 2020

IGP – Service Continues Uninterrupted during Covid-19 Public Health Emergency

First and foremost, I wish health to all of our clients, their advisors and our Network Partners, and your loved ones.

The continuing challenges that we face today are unique in modern history and demonstrate how quickly things can develop in today’s world of extensive international travel.

IGP Network Partners around the world have worked hard to ensure that appropriate coverage and services are afforded, and many have extended additional services (see the IGP Newsflash of February 24th).

In addition, we have also issued a global overview of the COVID-19 coverages provided by IGP Network Partners. Please click the button above to access this information.

In many countries and regions, we’re seeing a second wave of infections. Please allow me a moment to laud the praises of the medical staff around the world who continue to work to care for those infected, and of those looking for a vaccine or cure for this aggressive virus.

Within Manulife-John Hancock/IGP, we are fortunate that we already had the ability to work remotely and many previously already did so for a few days a week. The experience we gained from doing this has paid off over the past months. The Business Continuity Plans we have in place are also proving their value.

To date, we have had minimal disruption and not encountered any technical/IT capacity problems. Telecommuting/WFH has now been extended through the fall for all IGP Staff in North America and Europe.

I reiterate that this telecommuting/WFH should have no detrimental impact on the level of service being provided to our clients and their advisors. The quality of service that we always endeavour to maintain remains our focus.

All face-to-face meetings continue to be postponed, with video conferencing affording a good, next-best-thing alternative.

Please do not hesitate to reach out to me or any member of the IGP management team if you have any questions or concerns.

Wishing you and your loved ones continued health, I remain,

With kind regards,
Peter de Vries
Head of the IGP Network

pdevries@jhancock.com