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PT Asuransi Jiwa Manulife Indonesia

PT Asuransi Jiwa Manulife Indonesia was established in 1985 as a joint-venture life insurance company and is one of the largest and strongest life insurance companies in Indonesia.

Manulife Indonesia provides individual insurance, a wide range of employee benefits products and services to more than 2,000,000 customers through a network of marketing offices in more than 20 cities throughout Indonesia.

Since its inception, Manulife Indonesia has earned many prestigious business awards and recognitions, including the following in 2010:

  • First Runner-Up in the category of "Best Life Insurance Company 2010" from Investor Magazine (for the fourth consecutive year)
  • Call Center Award for Service Excellence from Marketing Magazine and Carre-CCSL (Center for Customer Satisfaction and Loyalty) for the fourth time, having previously won the same award in 2006, 2008, and 2009
  • Service Quality Award 2010 from Marketing Magazine and Carre-CCSL (Center for Customer Satisfaction and Loyalty)
  • Net Promoter Customer Loyalty Award 2010 from Octovate Consulting Group and SWA Magazine

In April 2004, Manulife Financial Corporation merged with John Hancock Financial Services, Inc. As a result of this merger, PT Asuransi Jiwa John Hancock Indonesia, John Hancock's joint-venture company in Indonesia, integrated its operations with PT Asuransi Jiwa Manulife Indonesia, ensuring continuity for subscribers and establishing the newly combined company as one of the largest insurers in Indonesia.

Manulife Financial Corporation is a strong and diversified global market leader with operations in 22 countries and territories worldwide. As of April 30, 2011, Manulife had a market capitalization of USD 31.9 billion, making it one of the largest life insurance companies in the world.

Key Products


  • Life
  • Accidental Death and Disability
  • Permanent and Total Disability


  • Hospital and Surgical
  • Major Medical


  • Pension Administration Services for Employer-Provided Pension Funds
  • Financial Institution Pension Fund
Additional information on PT Asuransi Jiwa Manulife Indonesia is available on the internet at: www.manulife-indonesia.com.